Droolin' Devil FAQs
What credit cards/types of payment do you accept?
We accept Visa, Mastercard and American Express, Google Pay, Android pay, via Shopify. PayPal is also an option as always.
You are shopping in, and your credit card will be charged in Canadian Dollars. Click here for the latest currency conversion.
Shipping Times are as follows:
Products that are in stock will be shipped within 48-72 hours. If a product is out of stock, you will be advised as to the soonest shipping date possible. We do our best, but we are after all, only human.
All shipping times are dependent on the shipping company. As always we are at their mercy which can be impacted by weather, holidays, blah, blah blah.
Rule of thumb:
5-7 business days in Canada, up to 15 business days to the United States via postal service.
International Orders may take up to 8 weeks to arrive at their destination and customers will be contacted prior to the shipping of the product so make sure your email address is valid!!
The Canada Post shipping drop down in the shopping cart will give you your actual freight charge, with delivery time options.
Any and all brokerage fees, import duties and brokerage surcharges will be paid by the customer but is not included in your checkout total. Please check with your local authorities for those rates.
Just so you know that carriers (Canada Post, UPS, CanPar, etc) DO NOT offer heated service and with the Arctic weather in most of North America during the winter months, there is the possibility of product freezing during transit.
We are in no way liable, responsible or able to do anything about frozen packages, as package carriers will not honor frozen product as a "damage in transit", it's considered an "act of God".
**Claims for damage in transit are the responsibility of the receiver (that's you) as we are unable to instigate a claim on your behalf. Therefore, if the box is damaged, take pictures inside and out. If the box has no exterior damage, take photos of the interior of the box as you will need them for the claim.
If you're one of those people that don't trust the internet, and would rather order via phone and speak to someone in person, please feel free to contact us at 306-717-6791 or send our sales department an email. Our customer service people will gladly take your order and payment information in that format.